Cancellation Policy

All cancellation requests must be submitted in writing to hello@dsigne.in from the email address associated with your account, or on your official business letterhead. Verbal or informal cancellation requests cannot be processed.

The cancellation takes effect from the date we acknowledge your written request, subject to the notice periods below.

For fixed-scope projects such as websites, branding or landing pages:

• Cancellation before work commences: the advance is refundable after deducting transaction charges.
• Cancellation after work has commenced: charges apply for the work completed and resources committed up to the cancellation date, calculated on a pro-rata basis against the agreed scope.
• Cancellation after final delivery or approval: the full project fee remains payable.

Any completed deliverables paid for will be handed over to you.

For ongoing services such as SEO, social media, ads management and maintenance:

• A written notice of 15 days is required before the end of the current service month.
• The current service month is billed in full and services continue until the end of that paid period.
• Where a minimum engagement period was agreed in the proposal, dues for that period remain payable as agreed.

On cancellation, we will pause campaigns at your instruction and hand over full control of your advertising accounts. Any unused ad budget remains with the advertising platform in your own account, since ad spend is paid directly by you.

Management fees for the current month are not refundable once the service month has begun.

We may cancel or suspend an engagement if:

• Invoices remain unpaid beyond the agreed due date after written reminders.
• Required content, access or approvals are not provided for more than 30 days, making the project unworkable.
• We are asked to carry out activity that is unlawful, misleading or in violation of platform policies.
• Communication becomes abusive or unprofessional towards our team.

In such cases, we will provide written notice, invoice for work completed and hand over paid deliverables.

On settlement of outstanding dues, we will:

• Transfer ownership and access of accounts, domains and hosting that belong to you.
• Share final approved files and deliverables that have been paid for.
• Remove our team's access from your accounts within 7 working days.

Please retain your own backups. We are not obliged to store project data indefinitely after an engagement ends.

Any refund arising from a cancellation is governed by our Refund Policy, which sets out eligibility, non-refundable items and processing timelines.

To discuss a cancellation, contact Rudra Creation at hello@dsigne.in or +91 8153919156, Monday – Saturday, 09:00 AM – 06:00 PM.