Question 1

What services does Dsigne offer?

Accepted Answer

We offer website design and development, Shopify and WordPress builds, Meta and Google Ads, SEO and local SEO, performance marketing, lead generation, social media, branding, graphic design, video editing, content and email marketing, AI chatbots, marketing automation, CRO and analytics.

Question 2

Where is Dsigne located?

Accepted Answer

Our office is at 1st Floor, Plot no. 9-10, Radhe Krishna Raw House, BH. Shyamdham Mandir, Opp. SMC Office, Sarthana Jakat Naka, Nana Varachha, Surat, Gujarat 395013, India. We work with clients across India and internationally.

Question 3

Who owns and operates Dsigne?

Accepted Answer

Dsigne is the brand of Rudra Creation, founded by Kheni Yogesh Popatbhai and operating since 2022 with a team of 15 members.

Question 4

Is Dsigne a GST-registered business?

Accepted Answer

Yes. Our GST number is 24CLJPK1737N1ZS and GST-compliant invoices are issued for every engagement.

Question 5

How do I start a project with you?

Accepted Answer

Book a free consultation through the contact form, phone or email. We discuss your goals, review your current setup and share a scoped proposal.

Question 6

Is the first consultation really free?

Accepted Answer

Yes. The initial consultation and requirement discussion carry no charge and no obligation.

Question 7

How much does a website cost?

Accepted Answer

Cost depends on page count, features and integrations. We share a transparent, itemised quotation after understanding your requirements.

Question 8

Do you work with small businesses?

Accepted Answer

Yes. We work with local businesses and startups as well as established ecommerce and manufacturing brands.

Question 9

How long does a typical project take?

Accepted Answer

A standard website takes 2 to 4 weeks. Marketing engagements are ongoing monthly retainers.

Question 10

Do you require an advance payment?

Accepted Answer

Yes, projects begin with an advance as specified in your proposal, with the balance tied to agreed milestones.

Question 11

What payment methods do you accept?

Accepted Answer

We accept bank transfer, UPI and online payment gateway options. All payments are invoiced with GST.

Question 12

Do you offer refunds?

Accepted Answer

Refunds are handled as described in our Refund Policy. Work already completed and third-party costs are non-refundable.

Question 13

Can I cancel an ongoing service?

Accepted Answer

Yes. Our Cancellation Policy explains the notice period and how the final settlement is calculated.

Question 14

Who owns the accounts and assets you create?

Accepted Answer

You do. Ad accounts, analytics, domains, hosting and final approved creative assets always remain under your ownership.

Question 15

Do you guarantee first-page Google rankings?

Accepted Answer

No. Ranking guarantees are not credible in SEO. We commit to a transparent process, honest reporting and measurable progress.

Question 16

Do you guarantee a specific number of leads?

Accepted Answer

We set realistic targets based on your market, budget and data. We do not promise fixed lead counts before testing.

Question 17

Who pays for advertising spend?

Accepted Answer

Ad spend is paid directly by you to Google or Meta. Our fee covers strategy, creative direction and campaign management.

Question 18

How often will I receive reports?

Accepted Answer

Monthly performance reports are standard, along with a review call. Dashboard access can be provided for live monitoring.

Question 19

Will I have a dedicated point of contact?

Accepted Answer

Yes. Every client is assigned a dedicated project manager who coordinates all work and updates.

Question 20

Do you provide support after the website goes live?

Accepted Answer

Yes. Post-launch support is included for an agreed period, and ongoing maintenance plans are available.

Question 21

Can you work with our existing website or agency setup?

Accepted Answer

Yes. We can improve an existing website, take over campaigns or work alongside your internal team.

Question 22

Do you sign a non-disclosure agreement?

Accepted Answer

Yes, we are happy to sign an NDA before receiving sensitive business information.

Question 23

What are your business hours?

Accepted Answer

Monday to Saturday, 09:00 AM to 06:00 PM IST. Enquiries received outside these hours are answered on the next working day.

Question 24

Do you work with clients outside Surat?

Accepted Answer

Yes. Most of our work is delivered remotely for clients across India and abroad.

Clear answers before you commit

Question not answered here?