Refund Policy

We provide customised professional services rather than physical goods. Work begins with time, research and resources allocated specifically to your project. This policy has been written to be fair to both parties given that nature of work.

A refund request may be considered in the following situations:

• The project has been cancelled by you in writing before any work has commenced. In this case the advance is refundable after deducting applicable transaction charges.
• We are unable to commence or continue the engagement due to reasons attributable to us, and no acceptable alternative can be agreed.
• A duplicate or incorrect payment has been made to us.

The following are not refundable under any circumstance:

• Work already completed, delivered or in progress at the time of the request, calculated on a pro-rata basis.
• Advertising spend paid to platforms such as Google or Meta, and any budget already consumed.
• Third-party costs including domains, hosting, themes, plugins, stock media, software licences and subscription fees.
• Management or retainer fees for a service month that has already begun.
• Strategy, research, consulting and audit deliverables once shared with you.
• Payment gateway charges, bank charges and applicable taxes.

Marketing results depend on market conditions, competition, budget, platform behaviour and your own sales follow-up. Refunds are not provided on the basis of campaign performance, search rankings, lead volume or sales outcomes, since these cannot be guaranteed by any agency.

Where results fall short of expectations, we will first work with you on a documented improvement plan at no additional management fee for the agreed review period.

Send a written request to hello@dsigne.in with your invoice number, payment details and the reason for the request. Requests must be raised within 7 days of the payment or of the event giving rise to the request.

Our team will acknowledge your request within 3 working days and complete the review within 7 working days.

Approved refunds are processed to the original payment method within 7 to 14 working days of approval. Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.

Refunds are issued net of taxes already deposited, transaction charges and any non-refundable items listed above.

We request that you contact us before initiating a chargeback with your bank or card provider. Most concerns can be resolved directly and faster. Unjustified chargebacks may result in suspension of services and recovery of costs.

For any refund-related question, contact Rudra Creation at hello@dsigne.in or +91 8153919156 during business hours (Monday – Saturday, 09:00 AM – 06:00 PM). GSTIN: 24CLJPK1737N1ZS.